To all traders using TIOshield (TS) to protect your trades:
Due to a technical constraint with the calculation of commissions on the MT4 server, it has become necessary for us to change the way a ‘premium paid’ on a TS symbol trade is reflected in your account.
Instead of showing up in the commission column, a balance adjustment will be made when entering a trade with the ‘premium paid’ showing in the comments column once the trade is opened.
If you’re on MT4, we recommend going to your MT4 demo account to get familiar with the new set up.
For MT5 accounts, no change has been made to the current process with premiums being reflected in the commission column as usual.
If you have any questions, our Customer Happiness Team will be happy to help you: https://tiomarkets.com/contact